Frequently Asked Questions

No — you can check out as a guest with just a delivery address and phone number. Creating an account just lets you track past orders and re-order faster.

Open the tracking link from your order confirmation email, or go to My Orders if you're signed in. Guest orders can be tracked with the order number and the phone number used at checkout.

Delivery timelines depend on your location and are shown at checkout before you pay. Orders above our free-shipping threshold ship free; smaller orders carry a flat shipping charge shown at checkout.

Contact us as soon as possible with your order number — we can update the address only if the order hasn't shipped yet.

Cards (Visa, Mastercard, RuPay), UPI, netbanking, wallets and EMI, all processed securely by Razorpay. We never see or store your full card, UPI PIN or bank details.

Yes — payments are handled entirely on Razorpay's PCI-DSS compliant checkout. Your card/UPI details go directly to Razorpay, not to our servers.

This usually reverses automatically within a few business days. If it doesn't, contact us with your phone number and the approximate payment time and we'll look into it with Razorpay.

Orders can be cancelled before they're shipped — contact us with your order number as soon as possible. Once an order is shipped, it can no longer be cancelled.

Due to hygiene reasons, fragrances can only be returned if they arrive damaged, incorrect, or defective. Contact us within 48 hours of delivery with your order number and photos of the issue.

Once a refund is approved, it's issued to your original payment method via Razorpay and typically reflects within 5–7 business days, depending on your bank.

Yes — every product is 100% genuine and sourced/crafted for long-lasting quality. We do not sell diluted or counterfeit fragrances.

Keep bottles away from direct sunlight and heat, tightly capped, in a cool, dry place — this keeps the fragrance stable for longer.

Create an account with your email address and a password, or sign in instantly with Google. We'll email you a link to confirm your address — you'll need to click it before placing your first order.

Use the forgot password link on the login page. We'll email you a link to choose a new one; it's valid for 2 hours. If you signed up with Google, this is also how you set a password for the first time.

See our Privacy Policy for full details on what we collect and how it's used.